Returns and refunds

You may request a change-of-mind return within 30 days after delivery. Items must be unused and returned with their accessories, preferably in the original packaging.

How to return

Email support@flamvero.com with your order number and the item you wish to return. We provide the return address and instructions. Please contact us before posting a return so it can be correctly identified. Our business mailing address is not automatically the return destination.

Return costs

You pay return postage for a change-of-mind return. There is no restocking fee. If your item is damaged, defective or incorrect, contact us with the order number and, where possible, photos. We cover necessary return postage for these issues and arrange the appropriate remedy.

Refund timing

After receiving and inspecting an eligible return, we issue the refund to the original payment method within 10 business days. Your payment provider may take additional time to display the credit. Original shipping fees, if any, are not refunded for change-of-mind returns unless required by law.

Cancellation

Request cancellation within one hour of placing your order. If it has already been dispatched, the return process applies after delivery.

Your rights

This policy does not limit mandatory consumer rights in your country. Australian customers retain their rights under the Australian Consumer Law, including remedies for major failures and goods that do not meet consumer guarantees.

FLAMVERO is operated by Geasbest LLC.

127 N Higgins Ave Ste 307D
Missoula, MT 59802
United States

Email: support@flamvero.com
Phone: +1 (605) 524-5321

This is our business mailing address. Please request return instructions before mailing a product back.